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  • Writer's pictureEdwin and George

Are You An 18 Second Interrupter?

Do you ever feel in meetings that the other person talks too much?

Chances are, if not, it’s because you’re doing the talking.

➡️ Be an active listener.

Active listening requires you to listen attentively to a speaker, understand what they're saying, respond and reflect on what's being said, and retain the information for later.

🔹 𝐒𝐚𝐲 𝐥𝐞𝐬𝐬.

🔹 𝐋𝐢𝐬𝐭𝐞𝐧 𝐦𝐨𝐫𝐞.

🔹 𝐒𝐭𝐨𝐩 𝐢𝐧𝐭𝐞𝐫𝐫𝐮𝐩𝐭𝐢𝐧𝐠.

“The ROI from listening is higher than from any other single activity.” (Tom Peters)

𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 𝐢𝐬 𝐭𝐡𝐞 𝐭𝐫𝐮𝐞 𝐜𝐨𝐫𝐞 𝐜𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐞.

In his book “How Doctors Think” Harvard Medical School Professor Jeremy Grossman says the best way to understand a patient’s problem is to just let them ramble.

Research paints a different picture:

“The average doctor interrupts the patient after 18 seconds.” Yes, 18 seconds.

An obsession with listening is the ultimate mark of respect. (Tom Peters)

An obsession with listening is:

🔸 The key to collaboration

🔸 The key to personal development and growth

🔸 The key to the sale

🔸 The key to effective cross functional communication

🔸 The key to retaining the client's business

In his new book “The Power of Keeping Your Mouth Shut” New York Times best-seller Dan Lyons outlines a 5-point strategy.

Learning to shut up is difficult in a world that encourages us to talk more, not less. But the rewards are immense.” Dan Lyons.

1. Where Possible Say Nothing

“You should never miss an opportunity to shut up. You will be shocked by how many great chances there are.”

2. Master The Power Of The Pause

Part of the training American law firm RSG emphasises the need for lawyers to wait two seconds before they speak - take a breath, pause…

3. Seek Out Silence

Noise makes us sick (literally). Give your brain a rest. Turn off the phone. Information overload make us agitated, impatient and overwhelmed.

4. Learn To Listen

Active listening means blocking out everything else - and fiercely paying attention to what the other person is saying. Nothing makes the other person happier than the feeling of being authentically heard.

5. Always Remember There Are 2 Experts In The Room

In her classic book “Time to Think” Nancy Kline writes “A consultant or professional person may have the technical knowledge, the financial or legal knowledge. But then there is the client, the person ‘on the ground’ who knows what’s really going on and where the problems are. The other expert in the room. There is massive value in letting the client come to their own solution to the problem - even if it takes time. They should be listened to without interruption.

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